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What You Need to Know Before You Play

These terms set out how hiki178 operates your account, handles your data, and determines eligibility — access depends on local law and is available only in regions where it is permitted. Read through before you open an account so there are no surprises later.

Account EligibilityData & PrivacyPayment Terms — DANA, OVO, GoPayJurisdiction RulesContact & Dispute Paths
hiki178 What You Need to Know Before You Play
DATA AND SECURITY

How hiki178 Handles Your Account Data

Account security and data integrity are built into how the platform works day to day. Your login is protected by OTP verification sent to your registered mobile number — the same number used for DANA, OVO, or GoPay wallet confirmation. We do not store raw payment credentials; wallet transactions are tokenised through the respective payment rail. Data we hold about your account — registration details, transaction history, session logs — is retained only as long as required under applicable law or our operational obligations, after which it is deleted or anonymised.

OTP Login Verification

Every login session triggers an OTP to your registered mobile number. This applies whether you access on Android, iOS, or mobile browser — consistent across devices.

Wallet Data Handling

DANA, OVO, and GoPay transaction data passes through tokenised rails. We do not hold your full wallet credentials; the wallet provider manages authentication on their end.

Data Retention Policy

Account data is kept for the period required by applicable law. Once that period lapses, records are deleted or anonymised — you can request the status of your data via email support.

Requesting Data Changes

To update, export, or request deletion of your personal data, contact support via live chat or email with your registered account details and wallet type for identity confirmation.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to flag a compliance concern, our support team handles legal queries through the channels below. Response times vary by channel — live chat is the quickest path for urgent account-related legal questions.

Live Chat Open the chat widget from any page on hiki178. Legal and account queries are routed to the compliance-aware support team, not a general bot.
Email Support Send detailed legal requests — data access, account closure, dispute notices — by email. Include your registered mobile number and wallet type (DANA, OVO, or GoPay) for faster verification.
Account Help Centre Log in and navigate to Account Settings, then select Help to submit a formal legal or policy request directly tied to your account record.

Common Legal Questions, Answered Directly

These questions cover the legal and policy concerns we hear most often — account eligibility, data rights, wallet terms, and how to raise a formal complaint. If your question is not here, reach out via live chat.

Access depends on local law and is available only where permitted in your region. You confirm eligibility when you create your account — if access is not available in your area, registration will not proceed.

We collect your mobile number, email address, and the e-wallet type you register with — DANA, OVO, or GoPay. Session data and transaction logs are also retained for the period required under applicable law.

Yes. Send a data access request by email, include your registered mobile number and wallet type for identity verification. We will confirm receipt and provide the data within the timeframe allowed by applicable policy.

Submit an account closure request through live chat or email. Any pending balance will be processed to your registered DANA, OVO, or GoPay wallet before the account is deactivated — verify your wallet details are current first.

Raise the dispute via live chat with your transaction reference. For wallet-level disputes — where DANA, OVO, or GoPay processed the transfer — you may also need to contact the wallet provider directly, as their terms govern the transaction.

The English-language version of our terms is the binding interpretation. Where there is ambiguity or a translation difference in any communications, the English text takes precedence.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.